Refund policy

Returns & Refunds

All Sales Final

Due to the unique, one-of-a-kind nature of our vintage clothing and accessories, all sales are final, except where returns are required by applicable law.

Return Shipping

For eligible change-of-mind returns, customers are responsible for all return shipping costs, including international return postage, where permitted by law. Return shipping costs are nonrefundable.

Restocking Fee

Where voluntary returns are expressly approved and permitted by applicable law, a 30% restocking fee applies to the returned item’s purchase price. This fee does not apply to returns or refunds required by law, including the EU statutory right of withdrawal.

Item Condition

Approved voluntary returns must be unworn, unused, and returned in their original condition.

For EU statutory withdrawals, customers may inspect and try on items as they would in a physical store. Any handling beyond what is necessary that reduces the item’s value may result in a lawful deduction reflecting the actual diminished value.

European Union Customers

Eligible EU customers have a statutory right to withdraw from online purchases within 14 days of receiving their items, without providing a reason.

Customers must notify us within that period and return the items within 14 days after notifying us. Customers are responsible for direct return shipping costs, where permitted by law and disclosed before purchase.

Refunds will be processed according to applicable consumer protection laws, including reimbursement of standard original delivery charges where required.

Damaged or Incorrect Items

If you receive an incorrect item or an item that is materially different from its description, please contact us at hello@liluloveboutique.com. Your statutory consumer rights remain unaffected.

Contact

hello@liluloveboutique.com