Shipping policy

Shipping Policy

Thank you for shopping with Lilu Love Boutique!

1. Order Processing

Orders are typically processed and shipped within 1 business day, excluding weekends and U.S. postal holidays.

Orders placed on weekends or holidays will generally be processed on the next business day.

During periods of high order volume or unforeseen circumstances, processing may take longer. We will communicate significant delays when necessary.

2. Domestic Shipping (United States)

We ship throughout the United States using USPS.

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout.

Shipping costs are calculated based on the selected shipping service, package details, and delivery destination.

3. International Shipping

We offer international shipping to eligible countries through Shopify Managed Markets, powered by Global-e.

Available shipping services, costs, and estimated delivery times are calculated at checkout based on your destination and order details.

Applicable import duties and taxes are calculated and included in checkout pricing where supported by Managed Markets.

Any additional charges that may lawfully apply will be handled according to the checkout terms and applicable regulations.

International shipments may be subject to customs inspections and processing delays.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take some time to appear after the package has been handed over to the carrier.

5. Delivery Times and Delays

Delivery times displayed at checkout are estimates rather than guarantees, except where a guaranteed service or applicable law provides otherwise.

Actual delivery times may vary due to carrier operations, weather, customs processing, holidays, and other circumstances beyond our reasonable control.

We are not responsible for delays outside our reasonable control, except where applicable consumer protection laws provide otherwise.

If a significant delay occurs, please contact us for assistance.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at hello@liluloveboutique.com.

We will make reasonable efforts to correct the address before shipment, but cannot guarantee changes after an order has been processed or dispatched.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply where permitted by law.

Nothing in this section limits mandatory consumer rights.

7. Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or experiences a significant delivery issue, please contact us at hello@liluloveboutique.com.

For damaged deliveries, we recommend retaining the original packaging and taking photographs of the damage to help us investigate.

We will work with the shipping carrier and provide any refund, replacement, or other remedy required by applicable law.

Responsibility for loss or damage during transit is determined by applicable consumer protection laws. Customers are not responsible for shipping risks that legally remain with the seller.

8. Return Shipping

Due to the unique, one-of-a-kind nature of our vintage merchandise, all sales are generally final, except where otherwise required by applicable law.

If we voluntarily approve a return, the customer is responsible for return shipping costs, and a 30% restocking fee applies where legally permitted.

Approved voluntary returns must be unworn, unused, and in their original condition.

For eligible European Union customers exercising their statutory right of withdrawal, customers are responsible for direct return shipping costs where permitted by law and disclosed before purchase.

No automatic restocking fee applies to statutory EU withdrawals. Any lawful deduction for diminished item value will be assessed according to applicable consumer protection laws.

Where a return is required because an item is defective, incorrect, or materially misdescribed, return shipping costs will be handled according to applicable law.

For complete details, please review our Return & Refund Policy.

9. Contact Us

For questions about shipping, delivery, or an existing order, please contact:

Lilu Love Boutique

Email: hello@liluloveboutique.com

Website: https://www.liluloveboutique.com